Job Description
Scheduler
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the
highest quality of service to clients.
The Role
• Understand and build effective and efficient schedules around our clients and CAREGivers.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute
cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match CAREGivers to new clients in conjunction with client services team and arrange
introductions.
• Ensure client schedules are matched to their needs, with the same CAREGiver and the same
times each week, where possible.
• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive
experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are
met.
• Work with the Care Team to ensure new and existing care packages can be resourced and
scheduled on a timely basis.
• Add and maintain all client and CAREGiver information onto to the electronic scheduling
respect of employment and service delivery.
Essential Criteria
• Experience of working in a scheduling role within a home care or other relevant environment
such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite
and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately
under pressure.
Scheduler system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Company’s Equality, Diversity and Equal Opportunities Policy, in
• Team player with strong interpersonal skills with the ability to build rapport
quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.
Competencies
Core Competencies Role Specific Competencies
Driving Results Adapting to Change
Customer Focus Planning & Organising
Influencing Resilience
Teamwork & Collaboration
Communication & Relationship Management
Living Home Instead
Agile Learner
This role is subject to a Criminal Records check at the appropriate
level.
